At the top right of the webpage, you will see a human icon. If you click on this icon, you will be taken to the sign-in page for your account. Here, simply type in the email address your account is connected to plus your password.

If you have forgotten your password, simply click ‘I have forgotten my password’ below the password field. You will be asked to confirm your email address. If there is an account connected to that email address a change of password prompt will be sent to the email address entered.  Follow the link in the email and reset your password. Once this has been completed you may sign in again.

Absolutely- we take our customer's cyber-safety very seriously! We comply to all payment card industry (PCI) standards to the highest degree.

We accept the following payment methods:

• Stripe (all major credit cards)
• PayPal
• Apple Pay
• Google Pay
• Klarna

Our Customer Support Team work Monday-Friday so you can expect a reply within 24 hours of filling in your contact form. If you contact on the weekend or before a bank holiday you can expect a response from our customer support team on the following business day.

Yes, simply call 0800 288 8953 to speak to one of our helpful Customer Support Team.

Yes, of course you can! You can purchase in the best format for you, just be mindful that when you subscribe you unlock discounted prices month-on-month.

Currently, we offer Standard and Express shipping.

Your order will be packaged and dispatched to you within 1 working day. All orders are sent via royal mail standard shipping which should be delivered within 3 to 5 business days, to get to any UK address. Please allow up to 7 business days before contacting us, during busy times.

First of all, we are sorry to hear that! Please contact the customer support team via 0800 288 8953 or via email on info@wearenutrified.co.uk and our customer support team will help to locate your order.

We consider ourselves to be the first refillable supplement brand. We recommend that when you make your first purchase of supplements you also purchase our refillable branded jar. This jar has been specifically designed to keep the capsule contents safe, and free from UV or air degradation. All our supplements come in compostable pouches which are purely used to fill the branded jar and then disposed of. When you purchase the supplements with the refillable jar you will also receive an information hanger that can be placed around the jar rim, under the lid so you can identify your supplement.

The refillable jar should not be disposed of, this has been specifically designed to be a multi-use item. The refillable pouches are compostable so can be taken to a local centre to undergo industrial composting. You can find your local centre through a simple google search. Lastly, if you want to dispose of the information hanger these can be placed in the recycling bin.At this time, our cosmetics are not refillable, but that doesn’t mean they are one time use items. Many of our cosmetics packaging can be used for other purposes or simply recycled along with white glass

The compostable pouch is not intended for long term storage and use as they are made to degrade eventually unlike more common plastic materials. We recommend that to maintain the shelf life of the packaging for as long as possible you should keep the pouches in a cool, dry place with temperatures below 25°C and out of direct sunlight. Please be advised that we recommend you purchase the refillable jar to get the most for your supplements.

All our products are manufactured within the UK.

Yes, all our products are vegan. Always read the label before purchasing.

Yes, our supplements are encased in HPMC capsules. These can be pulled apart to release the powder and the capsule disposed of.

The capsules are made from Hydroxypropylmethylcellulose which is a biodegradable and biocompatible polymer. It’s 100% vegan and vegetarian friendly.

We are unable to give out any medical advice. You are recommended to contact your GP or healthcare practitioner before taking any of our supplements, but particularly if you are on medication.

Always check the ingredient section of our supplements. All allergens will be presented in bold text in the ingredient list. We will only highlight the mandated 14 allergens from Food Standards Agency (FSA) list.

None of the We Are Nutrified products contain added sugars. Be mindful that many of our products contains natural herbal and botanical extracts which may contain natural sugars.

Yes, you can cancel a one time purchase. You must cancel before the item has been shipped. Once the item has been shipped to your address you cannot cancel, you can only return the item. Simply contact our Customer Support Team via 0800 288 8953 or via email on info@wearenutrified.co.uk to handle your cancellation.

Yes, you can cancel your subscription through your We are Nutrified account. You must be signed in to do this.If you are struggling to cancel your subscription yourself, please contact our friendly Customer Support Team via 0800 288 8953 or via email on orders@wearenutrified.co.uk to handle your cancellation

The speed of the refund will depend on the type of payment you used. However a refund will be within your account within 14 days of receiving the unopened item at our warehouse.

You can find our full returns policy here

Unfortunately, we cannot accept opened and used product. If you have opened a product, we cannot refund your full order cost?

To return an unopened or unused product please follow the instructions below:

Fill in the returns information on your dispatch note that you received with the item. Please package your item and enclose the completed dispatch note for identification. Then return the item to the following address:

We are Nutrified LTD Unit 2 Frederick Road Hoo Farm Industrial Estate Kidderminster DY11 7RA